Occupation: 41-9040

Telemarketers

Statistics
National
State
City
State
City
$34410
Median Wage (USD, 2024)
6500
Projected Job Openings (2024-2034)
-22.1%
Projected Growth (2024-2034)
Solicit donations or orders for goods or services over the telephone.

Experience Requirements Overview

  • Job Zone 1-2: Very Little to Some Preparation Needed
  • Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
  • Usually requires a high school diploma or GED, though some occupations may not.
  • Ranges from a few days to one year of on-the-job training.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: N.A.

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Anything beyond short demonstration, up to and including 1 month

Detailed Work Activities

  • Deliver promotional presentations to current or prospective customers.
  • Contact current or potential customers to promote products or services.
  • Explain technical product or service information to customers.
  • Answer customer questions about goods or services.
  • Maintain records of customer accounts.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Record names, addresses, purchases, and reactions of prospects contacted.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Achievement Orientation

Intellectual Curiosity

Tolerance for Ambiguity

Initiative

Adaptability

Self-Confidence

Perseverance

Leadership Orientation

Humility

Sincerity

Empathy

Cooperation

Optimism

Social Orientation

Cautiousness

Attention to Detail

Dependability

Integrity

Stress Tolerance

Self-Control

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.