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First-Line Supervisors of Retail Sales Workers

	Median Wage (USD, 2024)	Projected Job Openings (2023-2033)	Projected Growth (2023-2033)
National Statistics	$47,320	124100	-6.4%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$47,320

Median Wage (USD, 2023)

124100

Projected Job Openings (2023-2033)

-6.4%

Projected Growth (2023-2033)

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Experience Requirements Overview

Job Zone Two: Some Preparation Needed
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
These occupations usually require a high school diploma.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 4 years, up to and including 6 years

On-Site or In-Plant Training: Over 6 months, up to and including 1 year

On-the-Job Training: Over 6 months, up to and including 1 year

Detailed Work Activities

Greet customers, patrons, or visitors.
Answer customer questions about goods or services.
Monitor sales activities.
Assign duties or work schedules to employees.
Supervise sales or support personnel.
Purchase stocks of merchandise or supplies.
Monitor inventories of products or materials.
Maintain records of sales or other business transactions.
Monitor work areas to provide security.
Examine condition of property or products.
Train sales personnel.
Supervise sales or support personnel.
Clean work areas.
Set up merchandise displays.
Sell products or services.
Establish operational policies.
Train sales personnel.
Establish operational policies.
Monitor market conditions or trends.
Examine condition of property or products.
Assign duties or work schedules to employees.
Prepare financial documents, reports, or budgets.
Monitor inventories of products or materials.
Develop marketing plans or strategies.
Set up merchandise displays.
Coordinate sales campaigns.
Develop marketing plans or strategies.
Establish operational policies.
Authorize financial actions.
Prepare operational budgets.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Inventory stock and reorder when inventory drops to a specified level.
Establish and implement policies, goals, objectives, and procedures for the department.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Enforce safety, health, and security rules.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Formulate pricing policies for merchandise, according to profitability requirements.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Establish credit policies and operating procedures.
Plan budgets and authorize payments and merchandise returns.

Work Styles

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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