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Reservation and Transportation Ticket Agents and Travel Clerks

	Median Wage (USD, 2024)	Projected Job Openings (2023-2033)	Projected Growth (2023-2033)
National Statistics	$41,460	13600	3.8%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$41,460

Median Wage (USD, 2023)

13600

Projected Job Openings (2023-2033)

3.8%

Projected Growth (2023-2033)

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Experience Requirements Overview

Job Zone Two: Some Preparation Needed
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
These occupations usually require a high school diploma.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: N.A.

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

Clean facilities or equipment.
Maintain security.
Calculate costs of goods or services.
Make travel, accommodations, or entertainment arrangements for others.
Make travel, accommodations, or entertainment arrangements for others.
Collect deposits, payments or fees.
Explain regulations, policies, or procedures.
Compile data or documentation.
Make travel, accommodations, or entertainment arrangements for others.
Make travel, accommodations, or entertainment arrangements for others.
Explain regulations, policies, or procedures.
Maintain inventory records.
Discuss goods or services information with customers or patrons.
Review customer information.
Assist disabled or incapacitated individuals.
Handle luggage or other possessions for patrons.
Provide transportation information to passengers or customers.
Provide notifications to customers or patrons.
Track goods or materials.
Promote products, services, or programs.
Assist individuals with paperwork.
Provide transportation information to passengers or customers.
Provide notifications to customers or patrons.
Obtain information about goods or services.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.
Provide boarding or disembarking assistance to passengers needing special assistance.
Confer with customers to determine their service requirements and travel preferences.
Announce arrival and departure information, using public address systems.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Keep information facilities clean during operation.
Provide clients with assistance in preparing required travel documents and forms.
Prepare customer invoices and accept payment.
Open or close information facilities.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Promote particular destinations, tour packages, and other travel services.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Work Styles

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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