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Order Clerks

	Median Wage (USD, 2024)	Projected Job Openings (2023-2033)	Projected Growth (2023-2033)
National Statistics	$44,660	9300	-17.9%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$44,660

Median Wage (USD, 2023)

9300

Projected Job Openings (2023-2033)

-17.9%

Projected Growth (2023-2033)

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Experience Requirements Overview

Job Zone Two: Some Preparation Needed
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
These occupations usually require a high school diploma.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 1 year, up to and including 2 years

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

Obtain personal or financial information about customers or applicants.
Prepare documentation for contracts, transactions, or regulatory compliance.
Provide notifications to customers or patrons.
Respond to customer problems or complaints.
Inspect shipments to ensure correct order fulfillment.
Manage clerical or administrative activities.
Monitor inventories of products or materials.
Verify accuracy of financial or transactional data.
Promote products, services, or programs.
File documents or records.
Calculate shipping costs.
Calculate costs of goods or services.
Confer with coworkers to coordinate work activities.
Discuss goods or services information with customers or patrons.
Maintain inventory records.
Send information, materials or documentation.
Collect deposits, payments or fees.
Inspect items for damage or defects.
Provide information to coworkers.
Recommend packing or shipping methods.
Calculate financial data.
Compile data or documentation.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Recommend merchandise or services that will meet customers' needs.
Inspect outgoing work for compliance with customers' specifications.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Compute total charges for merchandise or services and shipping charges.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
File copies of orders received, or post orders on records.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Prepare invoices, shipping documents, and contracts.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Direct specified departments or units to prepare and ship orders to designated locations.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
Calculate and compile order-related statistics, and prepare reports for management.
Recommend type of packing or labeling needed on order.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

Work Styles

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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