Home / Career Explorer / Office and Administrative

Insurance Claims and Policy Processing Clerks

	Median Wage (USD, 2024)	Projected Job Openings (2024-2034)	Projected Growth (2024-2034)
National Statistics	$48450	20300	-3.7%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$48450

Median Wage (USD, 2024)

20300

Projected Job Openings (2024-2034)

-3.7%

Projected Growth (2024-2034)

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Experience Requirements Overview

Job Zone 1-2: Very Little to Some Preparation Needed
Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Usually requires a high school diploma or GED, though some occupations may not.
Ranges from a few days to one year of on-the-job training.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 1 year, up to and including 2 years

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

Check data for recording errors.
Prepare documentation for contracts, transactions, or regulatory compliance.
Calculate costs of goods or services.
Compile data or documentation.
Send information, materials or documentation.
Discuss account status or activity with customers or patrons.
Review customer insurance information.
Maintain operational records.
Enter information into databases or software programs.
Explain regulations, policies, or procedures.
Provide notifications to customers or patrons.
Verify accuracy of financial or transactional data.
Provide information to coworkers.
Execute sales or other financial transactions.
Collect deposits, payments or fees.
Interview employees, customers, or others to collect information.
Answer telephones to direct calls or provide information.
Obtain personal or financial information about customers or applicants.
Prepare business correspondence.
Calculate financial data.
Maintain financial or account records.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Transmit claims for payment or further investigation.
Review insurance policy to determine coverage.
Process and record new insurance policies and claims.
Contact insured or other involved persons to obtain missing information.
Prepare insurance claim forms or related documents, and review them for completeness.
Calculate amount of claim.
Post or attach information to claim file.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Correspond with insured or agent to obtain information or to inform them of account status or changes.
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
Notify insurance agent and accounting department of policy cancellation.
Pay small claims.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Collect initial premiums and issue receipts.
Interview clients and take their calls to provide customer service and obtain information on claims.
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
Compose business correspondence for supervisors, managers, and professionals.
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
Enter insurance- and claims-related information into database systems.
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Achievement Orientation

Intellectual Curiosity

Tolerance for Ambiguity

Initiative

Adaptability

Self-Confidence

Perseverance

Leadership Orientation

Humility

Sincerity

Empathy

Cooperation

Optimism

Social Orientation

Cautiousness

Attention to Detail

Dependability

Integrity

Stress Tolerance

Self-Control

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

Session has been expired