Occupation: 43-5030

Dispatchers, Except Police, Fire, and Ambulance

Statistics
National
State
City
State
City
$48,880
Median Wage (USD, 2023)
19600
Projected Job Openings (2023-2033)
0.2%
Projected Growth (2023-2033)
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Experience Requirements Overview

  • Job Zone Two: Some Preparation Needed
  • Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • These occupations usually require a high school diploma.
  • Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 1 year, up to and including 2 years

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

  • Schedule operational activities.
  • Coordinate operational activities.
  • Relay information between personnel.
  • Respond to customer problems or complaints.
  • Prepare employee work schedules.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Receive or prepare work orders.

Work Styles

Persistence

Job requires persistence in the face of obstacles.

Achievement/Effort

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.