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| Median Wage (USD, 2024) | Projected Job Openings (2023-2033) | Projected Growth (2023-2033) | |
|---|---|---|---|
| National Statistics | $46,740 | 600 | -6.7% |
| State Statistics | - | - | - |
| City Statistics | - | - | - |
Experience Requirements Overview
- Job Zone Two: Some Preparation Needed
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- These occupations usually require a high school diploma.
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Education, Training and Experience
Required Level of Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience: Over 2 years, up to and including 4 years
On-Site or In-Plant Training: Over 1 year, up to and including 2 years
On-the-Job Training: Over 1 month, up to and including 3 months
Detailed Work Activities
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Prepare business correspondence.
- Compile data or documentation.
- Explain regulations, policies, or procedures.
- Read materials to determine needed actions.
Work Values
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Recognition
Relationships
Support
Independence
Tasks
- Compile data from records to prepare periodic reports.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Compile data pertinent to manufacture of special products for customers.
- Type acknowledgment letters to persons sending correspondence.
- Complete form letters in response to requests or problems identified by correspondence.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Prepare records for shipment by certified mail.
Work Styles
Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Persistence
Initiative
Leadership
Cooperation
Concern for Others
Social Orientation
Self-Control
Stress Tolerance
Adaptability/Flexibility
Dependability
Attention to Detail
Integrity
Independence
Innovation
Analytical Thinking
Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.