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Bill and Account Collectors

	Median Wage (USD, 2024)	Projected Job Openings (2023-2033)	Projected Growth (2023-2033)
National Statistics	$46,040	17000	-9.5%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$46,040

Median Wage (USD, 2023)

17000

Projected Job Openings (2023-2033)

-9.5%

Projected Growth (2023-2033)

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Experience Requirements Overview

Job Zone Two: Some Preparation Needed
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
These occupations usually require a high school diploma.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 6 months, up to and including 1 year

On-Site or In-Plant Training: Over 1 month, up to and including 3 months

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

Respond to customer problems or complaints.
Collect deposits, payments or fees.
Collect deposits, payments or fees.
Monitor financial information.
Maintain financial or account records.
Provide notifications to customers or patrons.
Discuss account status or activity with customers or patrons.
Discuss account status or activity with customers or patrons.
Negotiate financial arrangements.
Sort mail.
Maintain medical records.
File documents or records.
Maintain financial or account records.
Negotiate financial arrangements.
Negotiate financial arrangements.
Obtain personal or financial information about customers or applicants.
Interview employees, customers, or others to collect information.
Provide information to coworkers.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Negotiate credit extensions when necessary.

Work Styles

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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