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First-Line Supervisors of Passenger Attendants

Supervise and coordinate activities of passenger attendants.

Experience Requirements Overview

Job Zone Three: Medium Preparation Needed
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma or the equivalent (such as a GED)

Related Work Experience: Over 1 year, up to and including 2 years

On-Site or In-Plant Training: Over 1 year, up to and including 2 years

On-the-Job Training: Over 1 year, up to and including 2 years

Detailed Work Activities

Prepare operational reports or records.
Resolve customer complaints or problems.
Determine resource needs.
Resolve issues affecting transportation operations.
Supervise service workers.
Direct material handling or moving activities.
Explain regulations, policies, or procedures.
Inspect facilities, equipment or supplies to ensure conformance to standards.
Inspect facilities.
Inspect equipment to ensure proper functioning.
Maintain knowledge of business operations.
Evaluate employee performance.
Maintain professional knowledge or certifications.
Support the professional development of others.
Recommend personnel decisions or human resources activities.
Perform human resources activities.
Order materials, supplies, or equipment.
Train service staff.

Tasks

Enforce safety rules and regulations.
Resolve customer complaints regarding worker performance or services rendered.
Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Compute or estimate cash, payroll, transportation, or personnel requirements.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Recommend and implement measures to improve worker motivation, work methods, or customer services.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Inform workers about interests or special needs of specific groups.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Take disciplinary action to address performance problems.
Analyze and record personnel or operational data and write related activity reports.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Apply customer feedback to service improvement efforts.
Participate in continuing education to stay abreast of industry trends and developments.
Requisition necessary supplies, equipment, or services.
Direct or coordinate the activities of workers, such as flight or car attendants.
Recruit and hire staff members.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Achievement Orientation

Intellectual Curiosity

Tolerance for Ambiguity

Initiative

Adaptability

Self-Confidence

Perseverance

Leadership Orientation

Humility

Sincerity

Empathy

Cooperation

Optimism

Social Orientation

Cautiousness

Attention to Detail

Dependability

Integrity

Stress Tolerance

Self-Control

Data Source: This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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