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First-Line Supervisors of Gambling Services Workers

	Median Wage (USD, 2024)	Projected Job Openings (2023-2033)	Projected Growth (2023-2033)
National Statistics	$61,590	3700	5.2%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$61,590

Median Wage (USD, 2023)

3700

Projected Job Openings (2023-2033)

5.2%

Projected Growth (2023-2033)

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Experience Requirements Overview

Job Zone Two: Some Preparation Needed
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
These occupations usually require a high school diploma.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 4 years, up to and including 6 years

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Anything beyond short demonstration, up to and including 1 month

Detailed Work Activities

Monitor operational quality or safety.
Resolve customer complaints or problems.
Monitor patron activities to identify problems or potential problems.
Communicate with management or other staff to resolve problems.
Perform basic equipment maintenance.
Monitor operational quality or safety.
Greet customers, patrons, or visitors.
Maintain financial or account records.
Explain regulations, policies, or procedures.
Maintain knowledge of business operations.
Operate gaming equipment.
Respond to customer inquiries.
Prepare operational reports or records.
Communicate with management or other staff to resolve problems.
Conduct amusement or gaming activities.
Communicate with management or other staff to resolve problems.
Enforce rules or regulations.
Communicate with management or other staff to resolve problems.
Conduct gaming transactions.
Monitor operational quality or safety.
Conduct amusement or gaming activities.
Clean facilities or equipment.
Evaluate employee performance.
Prepare operational reports or records.
Monitor patron activities to identify problems or potential problems.
Maintain financial or account records.
Conduct gaming transactions.
Monitor operational quality or safety.
Operate gaming equipment.
Assign duties or work schedules to employees.
Supervise service workers.
Distribute resources to patrons or employees.
Manage budgets for personal services operations.
Develop plans for programs or services.
Conduct eligibility or selection interviews.
Hire personnel.
Evaluate employee performance.
Train service staff.
Supervise service workers.
Prepare employee work schedules.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons' complaints.
Greet customers and ask about the quality of service they are receiving.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Monitor payment of hand-delivered jackpots to ensure promptness.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Establish and maintain banks and table limits for each game.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Report customer-related incidents occurring in gaming areas to supervisors.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Evaluate workers' performance and prepare written performance evaluations.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Clean and maintain slot machines and surrounding areas.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Record, issue receipts for, and pay off bets.
Determine how many gaming tables to open each day and schedule staff accordingly.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Establish policies on types of gambling offered, odds, or extension of credit.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Interview and hire workers.
Train, supervise, schedule, and evaluate workers.

Work Styles

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self-Control

Stress Tolerance

Adaptability/Flexibility

Dependability

Attention to Detail

Integrity

Independence

Innovation

Analytical Thinking

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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